Help Center
Help Center

9 . The Order Status Is "Received," but Why Haven't I Seen My Items in My Warehouse?

When the order status is "Received," it means your items have arrived at the CNCNGO warehouse. Next, we will weigh and inspect the items to ensure quality. After that, your items will be confirmed and stored in the warehouse. When the order status is "Stored," you can see them on the "Warehouse" page and ship them to you.
Next

Rapid Order Processing

Orders are reviewed and processed for purchasing within 12 hours, 24/7.

Express Parcel Handling

International parcels are dispatched for shipping within 24 hours after submission.

7*12 Customer Service

Our 7*12 customer service team is here to accompany you throughout your shopping experience, ready to resolve any issues at any time.

Professional Parcel Planning

Expert parcel planning to maximize the use of your package space, saving every penny possible.